A Message from Executive Director Lauren Dieter
Normandie Ridge is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.
This page is meant to be a helpful resource regarding Normandie Ridge’s operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.
Here’s how to …
Main Reception: (717) 764-6262
- Virtual Visit Coordinators:
Executive Director Lauren Dieter: (717) 718-1027
Personal Care Administrator Amanda Woods: (717) 718-2908
Skilled Nursing Administrator Stacey Hawkins: (717) 718-0993
Our campus has begun to ease visitation restrictions in line with public health and state and local guidelines, but our health care neighborhoods remain closed to in-person visits. See visitation details below and see Reopening Plans & Strategy further down the page.
Screening & Safety Measures: We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire. All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.
Health Care Neighborhoods and Personal Care/Memory Care
- Window Visits: We are still scheduling window visits for residents of our personal care and skilled nursing neighborhoods. Please contact the Activities department at (717) 718-1026 to schedule your visit.
- Virtual Visits: To visit with your loved via FaceTime or a tablet, please also call the Activities department at (717) 718-1026.
- Residents may welcome two guests at a time to their home for up to two hours.
- Visitors must first visit our Screening Station at the campus entrance. Masks are required in all areas of our community, and we ask that you avoid touching surfaces and practice 6-feet physical distancing, including one person to an elevator.
- Residents who leave the community for errands or day trips are required to follow our screening process upon return. Residents who leave the campus for more than 24 hours may be required to self-quarantine upon return.
- Self-quarantine: Residents who self-quarantine are required to remain in their home for 14 days. We are currently providing delivery service of packages and meals. For details about this process, please call Enhanced Services at (717) 718-1022.
Our dining venues are currently closed, but phased reopening plans are being developed. Daily menus continue to be provided for residents, offering a wide range of fresh meal options that are delivered contact-free, and free of charge, to their doors.
The Wellness Center is currently closed, but phased reopening plans are being developed. Walking trails are open! In addition, we have started outdoor classes with appropriate distancing and masking, and are scheduling one-on-one consultations. For a current schedule or more information, call Ashlynn Suarez at (717) 719-2912.
Residential Common Areas
- Banking services are by appointment only. Please call People’s Bank at (717) 846-1970.
- Computer Center is open! Residents must follow sanitizing procedures before and after use.
- The hair salon is open! Please call (717) 718-3052 to schedule an appointment.
- The wood shop is open! Please sign up with the receptionist to schedule a time to use it.
- Housekeeping from external vendors for apartment and cottage residents is allowed. Screening is required.
- Pastoral care calls and visits are ongoing.
- Resident gardens are open.
- Walking trails are open.
- Small group exercise classes and activities will begin the week of August 1, 2020.
Mail & Online Grocery Delivery
- Mail and Packages: Apartment and cottage residents are receiving mail and packages as usual. All items for residents of our health care neighborhoods are stored for 5 days before distribution for residents’ safety, so please do not send perishable items.
- Online Groceries: Please address deliveries to the resident’s address.
- On-Campus Grocery Services: Limited groceries are available on our campus through our dining partner Sodexo. They can be billed to residents and delivered contact-free to their home. For more information, please call Enhanced Services at (717) 718-1022.
Normandie Ridge underwent universal testing of residents and employees of our skilled nursing center on June 24 and June 25 per Governor Wolf’s mandate. To date, Normandie Ridge has had zero positive resident cases of COVID-19 on our campus.
Asbury Communities has worked aggressively to secure COVID-19 testing at all of its communities since early March, with a special emphasis on skilled nursing. As of July 10, close to 4,000 tests have been administered across our system, with a positivity rate of 1.6 percent.
Residential Living: A resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing or visit a local testing center. Please also notify Robin Halcomb in Enhanced Services at (717) 718-1022 so that we may begin contact tracing on campus.
Personal Care or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.
Cleanliness has always been a priority at Asbury Communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.
Learn more about our prevention and infection-control measures.
The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.
Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.
We appreciate your continued understanding and patience as we work through this process safely together.