Community Information

A Message from Executive Director Lauren Dieter

Normandie Ridge is proud to be part of Asbury Communities, an aging services provider with a 90-plus year legacy of redefining the expectations of aging. Ensuring that we provide a safe and healthy environment for those who work and live at our communities is our highest priority.

This page is meant to be a helpful resource regarding Normandie Ridge’s operations. For a comprehensive look at Asbury Communities’ COVID-19 communications, response, preventive measures and more, please click here. Asbury serves approximately 4,300 residents at our eight continuing care retirement communities and home care services agencies in Maryland, Pennsylvania, and Tennessee.

Testing is an important component of our COVID-19 prevention strategy. We are pleased to share some outstanding results for Normandie Ridge and the Asbury system. As of November 1, Asbury has conducted just over 22,000 COVID-19 tests at our communities with a positivity rate of  just .5 percent. This compares to a national positivity rate of 7 percent. At Normandie Ridge, we have conducted 1,012 tests with a positivity rate of just .01 percent.

Here’s how to …

Important Contact Information

Main Reception: (717) 764-6262

  • Virtual Visit Coordinators:

Executive Director Lauren Dieter: (717) 718-1027

Personal Care Administrator Amanda Woods: (717) 718-2908

Skilled Nursing Administrator Stacey Hawkins: (717) 718-0993

Visitation

CMS Announcement Brings Visitation updates to Asbury communities -- Click here for latest communication

In addition to continuously monitoring and abiding by the recommendations put forth by the Centers for Disease Control & Prevention (CDC) and the Centers for Medicare & Medicaid Services (CMS), each Asbury community’s visitation availability will be determined by the local counties infection rate percentage. Current infection rate for York County: 8.4%. 

Screening & Safety Measures
We all have a responsibility to support and protect each other. All persons entering our community will follow our screening procedures, which includes a temperature check and questionnaire. Prior to your arrival, please go to this link, https://bit.ly/AsburyEntryPass, to answer our screening questions (Chrome or Safari are the preferred web browsers; there have been issues reported when using Internet Explorer). If you do not have a smart device, an associate will read you the screening form.  At our screening area please follow the signage to take your temperature at our temperature kiosk.  If you pass the screening, please continue onto the campus.

Click here for Asbury's Travel Guide. This document is available for you to review to help you accurately answer any screening questions related to your travel.

All residents, associates, and visitors are required to wear a mask on campus and to practice physical distancing.

Independent Living

Residents may have up to two visitors at a time for a maximum of 2 hours. Visitors must first visit our Screening Station at the campus entrance. Masks are required in all areas of our community, and we ask that you avoid touching surfaces and practice 6-feet physical distancing, including one person to an elevator.

Residents who leave the community for errands or day trips are required to follow our screening process upon return. Residents who leave the campus for more than 24 hours may be required to self-quarantine upon return. Self-quarantine: Residents who self-quarantine are required to remain in their home for 14 days. We are currently providing delivery service of packages and meals. For details about this process, please call Enhanced Services at (717) 718-1022.

Please remember that common areas in our community continue to be off limits to visitors. Families of Independent Living residents are encouraged to arrange for video chats and window visits over the holiday weekend. Please contact Enhanced Services at 717-718-1022.

Travel

We cannot restrict residential living residents from traveling, but we will require testing and quarantine upon your return in accordance with state and federal requirements and guidelines, and with our current policies. Please help us keep each other as safe as possible by staying close to home and not gathering in large groups.

In addition to our new screening process that also applies to visitors, guests from outside our state seeking to visit Independent Living residents will need to demonstrate a negative COVID-19 test completed in the last 72 hours to be able to visit a resident’s home.

Personal Care and Memory Care Neighborhoods

The Personal Care neighborhoods and Memory Care neighborhoods are open for in-person visits. Visits must be scheduled at least 24-hours in advance and are limited to 2 people at a time and for 30-minutes. We are also continuing to schedule window and virtual visits. To schedule an in-person visit, window visit, or virtual visit, contact Amanda Woods at Amanda.Woods@AlbrightCare.org or 717-718-2908.

Skilled Nursing Neighborhoods

The Skilled Nursing Center neighborhoods remain closed to in person visitation at this time. As soon as we are able to again offer in-person visits, we will share the information with you. Our teams are happy to arrange virtual calls so everyone will have an opportunity to connect with their loved ones. Please do not hesitate to reach out to us for assistance in setting up a virtual call by calling 717-718-1026.

Community Services & Delivery Options

Dining Services

  • In-person dining is suspended. We will continue to offer delivery and take-out options, please see the info below for details:
    • Orders for pick-up or delivery can be placed by calling the café (Delivery charges apply).

Wellness Services

The wellness center will also be temporarily closed. This means no indoor wellness, fitness or aquatics classes or open gym or pool times. Outdoor classes may be held – please contact Dave Bell at 717-718-2912 for more information.

Residential Common Areas

  • Banking services are by appointment only. Please call People’s Bank at (717) 846-1970.
  • Computer Center is open! Residents must follow sanitizing procedures before and after use.
  • The hair salon is open! Please call (717) 718-3052 to schedule an appointment.
  • The wood shop is open! Please sign up with the receptionist to schedule a time to use it.
  • Housekeeping from external vendors for apartment and cottage residents is allowed. Screening is required.
  • Pastoral care calls and visits are ongoing.
  • Resident gardens are open.
  • Walking trails are open.
  • Small group exercise classes and activities will begin the week of August 1, 2020.

Mail & Online Grocery Delivery

  • Mail and Packages: Apartment and cottage residents are receiving mail and packages as usual. All items for residents of our health care neighborhoods are stored for 5 days before distribution for residents’ safety, so please do not send perishable items.
  • Online Groceries: Please address deliveries to the resident’s address.
  • On-Campus Grocery Services: Limited groceries are available on our campus through our dining partner Sodexo. They can be billed to residents and delivered contact-free to their home. For more information, please call Enhanced Services at (717) 718-1022.
COVID-19 Testing

Testing is an important component of our COVID-19 prevention strategy. We are pleased to share some outstanding results for Normandie Ridge and the Asbury system. To date, Asbury has conducted just over 94,800 COVID-19 tests at our communities with a positivity rate of  just 0.8 percent. This compares to a national positivity rate of 8.2 percent. At Normandie Ridge, we have conducted 6,016 tests with a positivity rate of just 1.1 percent.

Residential Living: A resident who believes they may have been exposed to COVID or is showing symptoms recognized by the CDC as being possible markers of COVID-19, should contact their physician for testing or visit a local testing center. Please also notify Robin Halcomb in Enhanced Services at (717) 718-1022 so that we may begin contact tracing on campus.

Personal Care or Skilled Nursing: Residents are monitored daily for any signs identified as potentially symptomatic of COVID-19 per CDC guidelines. Additional measures are implemented in line with Asbury’s system-wide infection-control algorithm, including quarantine in a specially designed area of the building.

Vaccine Information

The COVID-19 vaccine rollout has begun and we are administering the vaccine here at Normandie Ridge in line with the priority groups laid out by the CDC and the availability in our area.

We are happy to report that the first priority group of residents and associates in our Nursing Care Center has had the opportunity to receive the first dose of the COVID-19 vaccine. We have partnered with CVS to administer the vaccine, and the process is working well for those eligible to receive it at this time.

We know that many are eager and ready to get the vaccine! Our Normandie Ridge leadership team, in conjunction with the Asbury Communities Clinical and Operations Team, is in regular contact with area health authorities on the next steps and opportunities to receive it. We must remember, however, that the CDC and state and local health departments determine the expansion of the vaccine rollout based on the priority groups. We expect that future vaccination opportunities will include those in Personal Care and Independent Living, based on the CDC priority group breakdown.

The county and state health departments may have additional opportunities for you to receive the vaccine on your own should you meet certain criteria. To learn more, you can go to the York County Health Department page here and to the Pennsylvania Department of Health page here. If you receive your vaccine off-site, please make Robin Halcomb, RN, aware (by email or phone, 717-718-1022) so that we can accurately track and document your information.

We have information, FAQs and more on our dedicated Vaccine Information page here.

Sanitation and COVID-19 Risk Reduction

Cleanliness has always been a priority at Asbury Communities, with dedicated maintenance and housekeeping departments ensuring that common areas are kept in good repair and regularly sanitized. With the advent of COVID-19, we quickly enhanced cleaning protocols and time-frames, and continue to monitor the effectiveness of our cleaning products for infection-control. Hand sanitizer stations are available throughout campus common areas, as well as signage addressing infection-control, physical distancing, and mask requirements.

Learn more about our prevention and infection-control measures.

Reopening Plans and Strategy

The Asbury Communities Operations Team is working with community leadership teams to develop safe, phased reopening plans in line with public health and state guidelines. At all times, we operate out of an abundance of caution with resident safety as our highest priority. Residents and family members can expect weekly email updates as we slowly re-open community services and areas.

Asbury President & CEO Doug Leidig notes that “reopening is not like turning on a light switch. Think of it as slowly turning up a dimmer switch.” Senior communities such as ours lag for good reason behind these phased-in re-openings; we are guided by many different plans and requirements placed upon us by numerous federal, state and local agencies.

We appreciate your continued understanding and patience as we work through this process safely together.